What’s New

Previously, we released file attachment capability for production incident tickets and general inquiry forms. This feature enabled you to add file attachments in a variety of formats after ticket creation.

Now, you can upload or drag-and-drop files when submitting your request.

Why Is This Important?

Attaching files during ticket creation enables more efficient issue resolution by immediately providing our support team with additional context that helps them diagnose issues quicker and more accurately, minimizing back and forth contact.

How to Upload a File

While filling out a production incident ticket or general inquiry, click on the file attachment area to upload a file from your computer's file system, or drag-and-drop them.

Supported File Types

You can upload multiple files at once. Each file can be up to 10 MB. The following file formats are accepted: