Troubleshooting
Having Trouble?
Try the following suggestions before reaching out to Support:
Search this site for your topic using the search box located in the middle of this page or use the keyboard shortcut, CTRL-K.
Review our error code documentation for descriptions of errors and common causes.
Information to Provide When Contacting Support
If you still need help, provide as much information as possible when contacting Support.
Include such details as:
Error code message
API request
Interaction identifier
Do NOT include examples or data which contains personally identifiable or sensitive information.
Error Codes
If you receive an error during authentication or authorization, the browser displays error codes on the page or in the URL.
The Data API and Token API returns errors in the response body.
When contacting Support, Include the error code and message in your correspondence.
API Request
When corresponding with Support, it's helpful to provide the exact API request you made. Indicate not only the requested API endpoint, but any header, request body, path or query parameters that you used as well.
If possible, include a curl version of your API request.
Use the --verbose option to include the x-akoya-interaction-id header in the response.
Example curl request using the --verbose option:
curl --verbose --location "https://sandbox-products.ddp.akoya.com/accounts-info/v2/mikomo" --header "Authorization: Bearer {idToken}"
Example Response:
BASH
Interaction Identifier
The x-akoya-interaction-id is an autogenerated interaction identifier, unique to each API call, that returns in the response header.
Include the x-akoya-interaction-id associated with the response in your support request.
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Contact Support
Submit support issues through the Support Center in the Data Recipient Hub .