Developer Community

Hello developers and fintech innovators,

We're excited to introduce support tickets in the Data Recipient Hub! This feature is designed to streamline communication and ensure that all questions and concerns are addressed efficiently.

The real benefits of support tickets in the Hub

• Direct communication: Now, you can reach out to Akoya's support specialists without having to leave the Hub.
• Faster issue resolution: With the ability to provide more detailed information, our team can pinpoint and address issues more quickly.
• Organized tracking: This new ticketing systems allows you to monitor the status of your tickets and receive updates in real-time.

We support two types of tickets

• Contact Akoya: Ideal for general questions, feedback, or non-production related inquiries. Use the open-ended description box to share your thoughts or seek clarification about the Akoya network or Data Recipient Hub.
• Production Incident: Specifically designed for issues or errors in the production environment. This ticket format allows you to provide crucial details like affected functionality, number of impacted users, date/timestamp, and more, ensuring our support team can accurately troubleshoot your issue.

How to Access

Support tickets are now available in the Data Recipient Hub. For a comprehensive guide on using this feature, refer to the Hub user guide.

Join the Conversation! 🗨️

Your insights and feedback are valuable to us! Here's how you can contribute:

• Ask questions: Any questions about the new features or integration? Ask away!
• Share your experience: If you’ve used our support tickets, we'd love to hear about your experience.
• Suggest improvements: Your ideas can help shape the future of our support tickets for all Akoya users.