Hub Support Center UI enhancements (May 23, 2024)

Akoya is committed to making it easier for you to get the help you need, when you need it.

We’ve added the ability to send and track general emails to our support team from the Support Center in the Hub. Any of your team members can track these communications (along with any production tickets) right from the Hub.

You can use the “general inquiry” option to ask questions or report non-production incidents.

Why did we make this change?

Off-platform email threads can get confusing, especially if more than one team member is working on an issue. Additionally, the team member who submitted a question may be out of the office when a response comes in, delaying issue resolution.

Now, anyone on your team can view the status of both production support tickets and general communications from the Hub, 24/7.

After issues are resolved, all team members will retain access to support ticket and previous communication history.

Please see the Data Recipient Hub user manual for additional details.